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Reputation Management

rep-management

Reputation Management

Do you have bad reviews of your business?  In just a few minutes an unreasonable customer, disgruntled employee, or a competitor can anonymously attack you on complaintboards. These attacks cause a loss in revenue, increase refunds, and damage your brand.

Reputation is everything in business. If you provide a great customer experience, they will tell their friends and the good word spreads. If your business as a great reputation your company will grow.

On the other hand if your company has a bad reputation, you will likely find it very hard to compete in the industry and you will lose business because of it. It is essential for businesses to be able to protect themselves when undeserved negative comments appear online and damage their credibility.

Negative entries showing up in the leading search engines almost always result in a huge decline in business or job prospects since over 73% of employers and customers browse online before making a purchase or doing business with you.

Here’s the problem

Review sites like Yelp, Google Local and Yahoo Local have become dumping grounds for disgruntled customers who want to vent their frustration.
The result?
These negative reviews about the business begin to pile up for any new customer to see – with few, if any positive comments appearing to help balance things out.

Fact #1: A customer with a complaint is 10x more likely to post a review online than a satisfied customer. And with these review sites often ranking higher in Google’s search than the business’ own website…
…their ‘online reputation’ gets demolished, and they lose the majority of new business to the competition.

Fact #2: 60% of customers will search for reviews before doing business with any company.

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Get Back In Control

Asprout can help put you back in control of your brand and reputation by quickly and efficiently dealing with any bad reviews about your business. We do this by utilising a number of effective strategies to give you the great reputation that you deserve.

Contact us to see how we can help you repair your brand and reputation.

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